Privacy Policy
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| Our business has been built on trust between
our customers and ourselves. We at Canara HSBC Oriental Bank of
Commerce Life Insurance Company Limited (hereinafter mentioned as
"the Company") are committed to protect our customers' personal
and/or sensitive personal data or information and consistently
strive to maintain the privacy of the personal and/or sensitive
personal data or Information that you have entrusted upon us. The
reference to "sensitive personal data or information" in this
policy shall also include personal information as defined under
the IT Act. |
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| Purpose: |
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The Company's privacy policy is designed and
developed to address the privacy of your sensitive personal
information provided to us. This policy describes the sensitive
personal information which we may collect and also outlines our
approach towards handling or dealing with the same. The policy is
designed to help you become aware of the following
- The Company's Information Security policy statement
- Type of sensitive personal information collected by the
Company, its purpose & usage including disclosures &
transfers
- Security procedures followed to preserve privacy &
secrecy of sensitive personal information
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| Definitions: |
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- Personal information
"Personal information" means any information that relates to a
natural person, which, either directly or indirectly, in
combination with other information available or likely to be
available with a body corporate, is capable of identifying such
a person. Such information could include information relating to
name, address, contact details, phone numbers or any information
capable of identifying an individual.
- Sensitive personal information
Sensitive personal data or information of person means such
personal information which consist of information relating to
- password;
- financial information such as Bank account or credit
card or debit card or other payment instrument details;
- physical, physiological and mental health condition;
- sexual orientation;
- medical records and history;
- Biometric information
- any detail relating to the above clauses as provided
to the Company for providing service; and
- any of the information received under above clauses by
the Company for processing, stored or
- processed under lawful contract or otherwise:
Any information that is freely available or accessible in public
domain like in telephone directories etc. or furnished under the
Right to Information Act, 2005 or any other law for the time
being in force shall not be regarded as sensitive personal data
or information for the purpose of this policy.
- Third parties, vendors, service
providers
For the purpose of this document, a 'Third Party' is a service
provider who associates with the Company and is involved in
handling, managing, storing, processing, protecting and
transmitting information of the Company. This definition also
includes all sub-contractors, vendors, consultants and/or
representatives of the Third party.
- Information Security policy statement
To have reasonable security practices in place to safeguard the
confidentiality, integrity and availability of sensitive
personal information available with the company thereby
complying with any legal, regulatory, contractual & social
obligations in place.
- Sensitive personal information
collected by the Company, its purpose & usage including
disclosures & transfers
- The Company after obtaining your consent through the
policy proposal form or through such other means may share
your sensitive personal data or personal information as
defined earlier with third parties only for a lawful purpose
related to providing insurance & insurance related services as
prescribed by the applicable insurance regulations. These
include, but are not limited to
- Verifying your identity.
- Take a decision pertaining to your insurance
proposal form/ request as per relevant product terms &
conditions.
- Respond to your insurance policy servicing requests
or assistance.
- Perform any market analysis, market research,
business and operational analysis to help us improve our
services & product offerings and
- Lead generation.
- Evaluation of claims.
- Risk sharing or risk transfer arrangements with
Reinsurance agencies / Companies (Both Indian and Foreign).
- Sharing with affiliates/ group companies for
business assessment, planning and evaluation, etc.
- We may also share your sensitive personal information
without seeking your prior written consent when such
information is sought by or required to be shared with
Government agencies or other authorized law enforcement
agencies mandated under law to obtain such information for the
purpose of verification of identity or for prevention,
detection, investigation including but not limited to cyber
incidents, prosecution, and punishment of offences.
- We may also collect information when you use our
services or websites or otherwise interact with us during the
course of our relationship.
- Use of "cookies"- Your visit to our website may be
recorded for analytics and to improve the user experience.
Some of this information will be gathered through the use of
"cookies". Sensitive data collected by cookies shall be
cleared after closing the session. Cookies are small bits of
information that are automatically stored on a person's web
browser in their computer that can be retrieved by this site.
Should you wish to disable these cookies you may do so by
changing the settings on your browser.
- Marketing Promotions: Occasionally we may collect
sensitive personal information from visitors to this site and
those individuals that participate in a contest or promotion
(online or over the telephone, or at one of our branches).
Such information is only collected from individuals who
voluntarily provide us with their personal information. We may
use this information to advise them of products, services and
other marketing materials, which we think, may be of interest
to them. We may also invite visitors to this site to
participate in market research and surveys and other similar
activities.
- If we do ask you to provide sensitive personal
information, we will always specify the purpose for which such
sensitive personal information is collected and ensure that it
is only used for the purpose specified at the time of
collection. In case you do not provide this information or
provide consent for usage of sensitive personal information
but later on withdraw your consent in writing for usage of the
sensitive personal information so collected, the Company
reserves the right to not provide the services or to withdraw
the services for which the said information was sought.
- The Company and its employees may utilize some or all
available sensitive personal information for internal
assessments, measures, operations and related activities.
- We may transfer your sensitive personal information
or other information collected, stored, processed by us to any
other Third Party, entity or organization located in India or
outside India in case it is necessary for providing services
to you or if you have consented (at the time of collection of
information) to the same. This may also include sharing of
aggregated information with them in order for them to
understand our environment and consequently, provide you with
better services.
- While sharing your sensitive personal information
with third parties, adequate measures shall be taken to ensure
that reasonable security practices are followed by the third
party as provided under the IT Act.
- We may obtain your consent for sharing your sensitive
personal information in several ways, such as in writing,
online, through "click-through" agreements; orally, including
through interactive voice response; or when your consent is
part of the policy proposal form or product terms and
conditions pursuant to which we provide you our products and
services. We take the help of Internet Protocol ("IP")
addresses to diagnose any problems with our server and to
administer our web site, including by blocking certain
addresses that we feel are inappropriately using our website.
IP addresses might be used to gather broad demographics
information, such as browser types, visitor's country,
visiting frequency, operating systems, etc.
- Security practices and procedures
followed to ensure its privacy & secrecy
Data & Information Security is one of our top most priorities.
The Company strives at all times to ensure that your sensitive
personal information is protected against unauthorized or
accidental access, processing or erasure. We maintain our
commitment to information security by implementing appropriate
physical, electronic and managerial measures to safeguard and
secure your personal data. The Company has also put in place
strong controls to safeguard and preserve the confidentiality
of your sensitive personal information. These controls include
but are not limited to the following:
- Our security practices and procedures limit access to
sensitive personal information on need-only basis. Further,
our employees are bound by Code of Conduct and Confidentiality
policies which obligate them to protect the confidentiality of
personal information.
- We take adequate steps to ensure that our third
parties adopt reasonable level of security practices and
procedures to ensure confidentiality of sensitive personal
information.
- We may retain your sensitive personal information for
as long as required to provide you with services or if
otherwise required under any law.
- When we dispose of your sensitive personal
information, we use reasonable procedures to erase it or
render it unreadable (for example, shredding documents and
wiping electronic media).
- We maintain the security of our internet connections;
however for reasons outside of our control, security risks may
still arise. Any sensitive personal information transmitted to
us by virtue of you availing any of our online products or
services will therefore be at your own risk. However we
observe reasonable security measures to protect your personal
information against hacking and virus dissemination.
- We also on a periodic basis undergo internal as well
as external reviews to get an assurance towards compliance to
our information security policies & procedures.
By maintaining our commitment to these principles, we at Canara
HSBC Oriental Bank of Commerce Life Insurance Company Limited
will ensure that we respect the inherent trust that you placed
in us.
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| Update
of Personal Information: |
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| We strive to keep our records updated with
your latest information. To this end, if you see any discrepancy
in your personal information or if a part of your personal
information changes, we request you to reach our customer service
at 1800-103-0003 or 1800-180-0003 (BSNL/MTNL) and communicate the
change(s) for updating our records. |
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| Grievances
& Concerns: |
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| We are committed to safeguard your personal
information collected and handled by us and look forward to your
continued support for the same. In case of any feedback or
concern regarding protection of your personal information, you
can contact us at 1800-103-0003 or 1800-180-0003 (BSNL/MTNL).
Alternatively, you may also direct your privacy-related feedback
or concerns to the Grievance Redressal Officer whose details are
as mentioned below: |
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| Name: |
Ms. Pooja Verma |
| Contact No. |
+91 124 4535341 |
| E-Mail: |
cru@canarahsbclife.in |
| Working days |
Monday to Friday |
| Working hours |
9:00 AM to 6:00 PM |
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We will strive to address your feedback and concerns in a
timely and effective manner as mandated under the IT Act.
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| Policy
Changes: |
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| We reserve the right to change this policy
at any time. If we decide to change this policy, such changes
will be posted on our website as soon as possible. |
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| Exclusion:
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| E-mail messages sent to the company over the
Internet cannot be guaranteed to be completely secure. The
confidentiality & integrity of such messages cannot be
guaranteed on the internet and the Company shall not be
responsible for any damages incurred by users due to messages
sent or received by them to and from the Company. |
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