Customer Education
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| Do not fall prey to spurious offers made on phone or
through emails/ SMS |
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Canara HSBC Oriental Bank of Commerce Life
Insurance Company Limited (henceforth referred to as the
"Company") urges its customers to stay alert and not fall prey to
offers made through calls from agents or other people posing as
representatives of other insurance companies or the Insurance
Regulator, claiming to have complete information and knowledge
about your insurance policies with us and/or urging you to
surrender your policies with us and make investments offering
phenomenal returns.
If you receive any such phone calls, email, SMS or any other
communication that looks suspicious, please report the matter in
writing, mentioning the contact number from where the call was
made or other details about the communication, to our Complaint
Redressal Unit (CRU) details of which are mentioned below. |
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Ms. Pooja Verma
Grievance redressal officer
Complaint redressal unit
Canara HSBC Oriental Bank of Commerce Life Insurance Company
Limited
Unitech Trade Centre, 2nd Floor, Sushant Lok, Phase-1, Sector-43,
Gurgaon 122009 Haryana, India |
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| Contact No. |
1800-103-0003, 1800-180-0003 (BSNL/MTNL) |
| E-Mail: |
cru@canarahsbclife.in |
| Working days |
Monday to Friday |
| Working hours |
9:00 AM to 6:00 PM |
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| The Company takes these matters seriously
and works with the relevant regulatory and police authorities,
where necessary. |
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| The Company adopts strict information
security and data privacy measures to safeguard the information
entrusted upon us. We value your continued patronage and the
trust that you have reposed in the Company and it is our constant
endeavor to provide you with the best of our services at all
times. We urge you to access our Privacy Policy on our website
to understand the various steps taken in respect of data
protection. |
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| Frequently
Asked Questions (FAQs) regarding spurious offers made on phone or
through emails/ SMS: |
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1.How safe is my information with Canara
HSBC Oriental Bank of Commerce Life Insurance Company?
A. At Canara HSBC Oriental Bank of Commerce Life Insurance
Company, we are committed to safeguarding your personal sensitive
information that you have entrusted upon us. Our employees are
trained on security policies and procedures and work diligently
to protect the confidentiality and integrity of your sensitive or
personal information. We use industry-accepted best security
practices, controls and have a robust information security
framework and underlying infrastructure that works round the
clock towards protecting your information.
2. What steps has Canara HSBC Oriental Bank of Commerce Life
Insurance Company taken to investigate such complaints?
A. Canara HSBC Oriental Bank of Commerce Life Insurance Company
takes all such complaints and feedback seriously and all matters
are investigated. We also seek help from professional agencies in
carrying out such investigations and also collaborate with
industry counterparts to carry out joint investigations wherever
required. Police/legal actions are initiated where necessary.
3. What should I do when I receive such calls in future? How can
I help Canara HSBC Oriental Bank of Commerce Life Insurance
Company in investigating these matters?
A. We request you not to panic or disclose any information about
your policy or your personal information to the caller. Please
note down the telephone/mobile numbers from where you receive
such calls. Please send a written complaint capturing the contact
details of the caller and the conversation to our complaint
redressal unit (CRU) at the following address:
Complaint redressal unit
Canara HSBC Oriental Bank of Commerce Life Insurance Company
Limited
Unitech Trade Centre, 2nd Floor, Sushant Lok, Phase-1, Sector-43,
Gurgaon 122009 Haryana, India
4. Could you please share some examples of the nature of
suspicious communication/phone calls?
A. While you need to exercise due care and caution on receipt of
every form of communication/phone calls and call/write to us when
in doubt, some of the spurious communication/phone calls
generally would ask you to:
- Invest money in a fund/ policy claiming to be of the
Company or specifically approved by the Insurance Regulator,
offering high and quick returns, protection to the investment
etc.
- Surrender your existing policy(s) and reinvest in a
certain fund/policy for better returns, or statement that the
Insurance Regulator has specifically recommended such
funds/policies.
- Some calls are styled as if it is from the Insurance
Regulator alleging poor performance of the funds and products of
the Company and urging policyholders to reinvest elsewhere.
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We may also contact you in case we need your
support/assistance in carrying out the investigation on such
matters.
If in doubt, please contact our resolution center at
1800-103-0003 or 1800-180-0003 (BSNL/MTNL) |
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| IRDA's Customer Education Website |
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| You can also visit IRDA's Customer Education Website www.policyholder.gov.in for information on buying insurance, standard claim procedures / documentation, Do's and Don'ts, general alerts, dealing with intermediaries and FAQs. |
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