Customer Service | Canara HSBC Oriental Bank of Commerce Life Insurance
 
  • Contact Details

    CANARA HSBC ORIENTAL BANK OF COMMERCE LIFE INSURANCE COMPANY LIMITED
    Unitech Trade Centre, 2nd Floor,
    C - Block, Sushant Lok, Phase-1, Sector-43,
    Gurgaon 122009 Haryana, India


    Registered Office:
    C-31 & C-32, 1st floor, Cannaught Circus,
    New Delhi - 110001, India

    Corporate Identity No:

    U6610DL2007PLC248825
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  • Frequently Asked Questions

    All that you need to know...


    FREQUENTLY ASKED QUESTIONS (FAQS) REGARDING SPURIOUS OFFERS MADE ON PHONE OR THROUGH EMAILS/SMS:

    A. At Canara HSBC Oriental Bank of Commerce Life Insurance Company, we are committed to safeguarding your personal sensitive information that you have entrusted upon us. Our employees are trained on security policies and procedures and work diligently to protect the confidentiality and integrity of your sensitive or personal information. We use industry-accepted best security practices, controls and have a robust information security framework and underlying infrastructure that works round the clock towards protecting your information.

    A. Canara HSBC Oriental Bank of Commerce Life Insurance Company takes all such complaints and feedback seriously and all matters are investigated. We also seek help from professional agencies in carrying out such investigations and also collaborate with industry counterparts to carry out joint investigations wherever required. Police/legal actions are initiated where necessary.

    A. We request you not to panic or disclose any information about your policy or your personal information to the caller. Please note down the telephone/mobile numbers from where you receive such calls. Please send a written complaint capturing the contact details of the caller and the conversation to our complaint redressal unit (CRU) at the following address:
    Complaint redressal unit
    Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited
    Unitech Trade Centre, 2nd Floor, Sushant Lok, Phase-1, Sector-43,
    Gurgaon 122009 Haryana, India

    A. While you need to exercise due care and caution on receipt of every form of communication/phone calls and call/write to us when in doubt, some of the spurious communication/phone calls generally would ask you to:
    a. Invest money in a fund/ policy claiming to be of the Company or specifically approved by the Insurance Regulator,offering high and quick returns, protection to the investment etc.
    b. Surrender your existing policy(s) and reinvest in a certain fund/policy for better returns, or statement that the Insurance Regulator has specifically recommended such funds/policies.
    c. Some calls are styled as if it is from the Insurance Regulator alleging poor performance of the funds and products of the Company and urging policyholders to reinvest elsewhere.

    We may also contact you in case we need your support/assistance in carrying out the investigation on such matters.

    If in doubt, please contact our resolution center at 1800-103-0003 or 1800-180-0003 (BSNL/MTNL)
  • Grievance Redressal

    We are here to solve your problems.


    We, at Canara HSBC Oriental Bank of Commerce Life Insurance strive to ensure that our customers get only the very best of service from us. We understand the customer's grievance and try to resolve the same by ascertaining all the facts and documents available to provide a fair resolution on the complaint.

    1.

    In case you wish to register a complaint with us, you may visit our website, approach our Resolution Centre, Grievance Officers at Hub locations, or you may write to us at the following address:

     

    Complaint Redressal Unit
    Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd.
    Unitech Trade Centre,2nd Floor,
    C - Block, Sushant Lok, Phase-1, Sector-43, Gurgaon
    Haryana -122009.

    Toll Free: 1800-103-0003 1800-180-0003 (BSNL/MTNL)
    Email ID: cru@canarahsbclife.in

    We shall respond to you within 2 weeks from the date of our receiving your complaint.

    Kindly note that in case we do not receive revert from you within eight weeks from the date of your receipt of our response we will treat your complaint as closed.

    2.

    In case you do not receive a satisfactory response from us within the above timelines, you may write to our Complaint Redressal Officer at:

     

    The Grievance Redressal Officer
    Unitech Trade Centre,2nd Floor,
    C - Block, Sushant Lok, Phase-1, Sector-43, Gurgaon
    Haryana -122009.

    Toll Free: 1800-103-0003 1800-180-0003 (BSNL/MTNL)
    Email ID: cru@canarahsbclife.in

    3.

    In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance Ombudsman for your State or an appropriate judicial/quasi-judicial authority having jurisdiction over the matter for redressal of your grievance.

  • Customer Education

    Experience complete peace of mind.



    Do not fall prey to spurious offers made on phone or through emails/ SMS
    Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited (henceforth referred to as the "Company") urges its customers to stay alert and not fall prey to offers made through calls from agents or other people posing as representatives of other insurance companies or the Insurance Regulator, claiming to have complete information and knowledge about your insurance policies with us and/or urging you to surrender your policies with us and make investments offering phenomenal returns.

    If you receive any such phone calls, email, SMS or any other communication that looks suspicious, please report the matter in writing, mentioning the contact number from where the call was made or other details about the communication, to our Complaint Redressal Unit (CRU) details of which are mentioned below.
    Ms. Pooja Verma
    Grievance redressal officer
    Complaint redressal unit

    Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited
    Unitech Trade Centre, 2nd Floor, C - Block, Sushant Lok, Phase-1, Sector-43,
    Gurgaon 122009 Haryana, India
    Contact No: 1800-103-0003, 1800-180-0003 (BSNL/MTNL)
    E-Mail: cru@canarahsbclife.in
    Working days: Monday to Friday
    Working hours: 8:00 AM to 5:00 PM
    The Company takes these matters seriously and works with the relevant regulatory and police authorities, where necessary.
    The Company adopts strict information security and data privacy measures to safeguard the information entrusted upon us. We value your continued patronage and the trust that you have reposed in the Company and it is our constant endeavor to provide you with the best of our services at all times. We urge you to access our Privacy Policy on our website to understand the various steps taken in respect of data protection.

    IRDA's Customer Education Website
    You can also visit IRDA's Customer Education Website www.policyholder.gov.in for information on buying insurance, standard claim procedures / documentation, Do's and Don'ts, general alerts, dealing with intermediaries and FAQs.