Frequently asked questions (FAQs) regarding spurious offers made on phone or through emails/sms
At Canara HSBC Oriental Bank of Commerce Life Insurance Company, we are committed to safeguarding your personal sensitive information that you have entrusted upon us. Our employees are trained on security policies and procedures and work diligently to protect the confidentiality and integrity of your sensitive or personal information. We use industry-accepted best security practices, controls and have a robust information security framework and underlying infrastructure that works round the clock towards protecting your information.
Canara HSBC Oriental Bank of Commerce Life Insurance Company takes all such complaints and feedback seriously and all matters are investigated. We also seek help from professional agencies in carrying out such investigations and also collaborate with industry counterparts to carry out joint investigations wherever required. Police/legal actions are initiated where necessary.
We request you not to panic or disclose any information about your policy or your personal information to the caller. Please note down the telephone/mobile numbers from where you receive such calls. Please send a written complaint capturing the contact details of the caller and the conversation to our complaint redressal unit (CRU) at the following address:
Complaint Redressal Unit (CRU)
Canara HSBC OBC Life Insurance Company Ltd, 2nd Floor, Orchid Business Park, Sector - 48, Sohna Road, Gurgaon - 122018, Haryana, India.
While you need to exercise due care and caution on receipt of every form of communication/phone calls and call/write to us when in doubt, some of the spurious communication/phone calls generally would ask you to:
We may also contact you in case we need your support/assistance in carrying out the investigation on such matters.
If in doubt, please contact our resolution center at 1800-103-0003 or 1800-180-0003 (BSNL/MTNL)