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Understanding the Claim Process
At Canara HSBC Life Insurance, we understand the needs of our customers and ensure they get the best possible support in times of need. We have a team of dedicated professionals that offer customers the best-in-class service experience.
Our claim process is simple, convenient, and designed specially to settle all the claims without any hassles. The claim settlement ratio offered by Canara HSBC is 99.01%^ for individual claims.
Introducing Claims Companion: Your Claims, Our Priority
A dedicated claim professional who will guide you through each step of the claim process to make your claims journey even smoother.
Click here to know about your Claims Companion at the nearest Canara HSBC Life Insurance branch
A few steps that make insurance claim process easy –
- If you are a beneficiary or nominee, then the first thing you need to do is to inform the insurance company about the death of the policyholder.
- Fill in the death application form and submit it along with other documents such as original policy document, copy of bank passbook/cancelled cheque, claimant’s address details, photo ID proof, and life assured’s death certificate. You can easily download the claim from the claims form section.
- In case of death due to medical reasons, you will have to provide additional information such as physician’s statement, treating hospital certificate, employer’s certificate/school/college certificate. While in case of accidental death, the claimant needs to provide an FIR/PMR/ police investigation report. All documents need to be attested.
- Once you have submitted the duly completed claim form, the insurer will register your claim.
- Upon successful verification of the documents, we will provide you the decision.
Claim Intimation & Registration
The nominee/ claimant can intimate about the claim by filling the Death Claim Form and sending it to us at our head office /nearest bank branch/our offices along with a duly attested photo ID and address proof of the claimant.
These forms can also be collected from any of our offices or the respective bank branches.
Locate our Branch / Office nearest to you.
Once we receive the duly filled Death Claim Form, we register your claim.
Documentations
Once your claim is registered, we will send you the claims pack along with the related forms that needs to be filled.
These forms can also be collected from any of our offices or the respective bank branches.
However, in order to expedite the process, we request you to download these forms and submit them along with the relevant additional documents (as mentioned below)
Please find below the list of forms that needs to be filled and submitted to us for evaluation of the claim:
- Death Claim Form (Form C): This form has to be completed by a valid claimant.
- Physician's Statement (Form P): This form is to be filled up by the medical practitioners who have attended the deceased and the deceased's usual doctor / family doctor.
- Treating Hospital Certificate (Form H): This form is to be completed by the authorities of all the hospitals where the deceased was ever hospitalized.
- Employer Certificate (Form E) / School/ College Certificate (Form S): This form should be completed by the deceased's employer. In case of a minor, this has to be completed by the school / college authorities.
The following documents needs to be submitted along with the duly filled forms:
- Original policy document
- Death Certificate issued by Municipal authorities
- Copy of Bank Pass Book/ Cancel Cheque
- Hospital / Other treatment records
- Photo Identification & address proof of the claimant
- Physician's Statement.
For unnatural / accidental deaths, the following additional documents are required to be submitted:
- Police reports (FIR, Panchnama, Police investigation report, Viscera Report)
- Newspaper cutting (if any)(Detailing the incident)
In addition to the above listed documents, Canara HSBC Life Insurance Co. Ltd. reserves the right to call for any additional documents/ information.
Submission of claim form/ any other documents should not be construed as acceptance of the claim.
Processing & Settlement
We start the processing of claim once we receive the forms along with the relevant documents. In case of any clarifications / further requirements, we will get in touch with you.
Upon verification of the documents, if all the documents are as per the requirements, we will take the decision (Subject to terms and conditions) and communicate the same.
Certification / attestation of photocopy of KYC documents (Photo I.D and Address Proof) to be done by any one of the following:
- An agent of the Company
- A Relationship Manager of the Company
- A Branch Manager of a distributing bank
- A Bank Manager of a Nationalized bank with Rubber Stamp
- A Gazetted Officer
- A Head Master / Principal of a Govt. School
- A Magistrate
- Any employee of the company
What is the process of intimating Canara HSBC Life about claim?A claim can be intimated by providing written information to us through -
By sending written information at:
Canara HSBC Life Insurance Co. Ltd.
Claims Department,
2nd Floor, Orchid Business Park, Sector-48
Sohna Road, Gurugram122018, Haryana, India
Email at Claims.unit@canarahsbclife.in
You can get claim forms
- Download from the website Claims Section (click here)
- Visit the nearest Canara HSBC life Insurance office
You can submit the documents at:
- Nearest Canara HSBC life Insurance office
- Your claim will be formally registered only after receiving a written claim intimation at our branch/Claims Cell at HO (refer address below) –
Canara HSBC Life Insurance Co. Ltd.
Claims Department,
2nd Floor, Orchid Business Park, Sector-48
Sohna Road, Gurugram122018, Haryana, India
All claims are examined and settled by the company on the basis of information present in documents submitted by you in connection with the claim. It is advisable to provide complete information to us for faster and smoother claims processing. The sooner the documents are submitted, the faster your claim will be processed. In case you need any clarification or assistance, you can contact our officials by calling us on 18001030003 / 18001800003 (BSNL) * or visiting the nearest Canara HSBC Life Insurance branch or write to us at customerservice@canarahsbclife.in.
It is as per the convenience of the nominee to report the claim. There is no time frame or deadline to report a claim. It is advisable to intimate the claim at the earliest after death has happened.
As per regulations, all valid claims are to be settled within 30 days after all necessary documents / clarifications related to the claim have been received. In case, the claim warrants further verification, it may take upto 90 days to complete the investigation and further 30 days to settle the claim. Subsequently, when a decision is taken, it is communicated to the claimant.
In order to provide our customers fast and hassle free experience you will receive the claim amount through electronic fund transfer in the bank account for which details are furnished by you during claim stage.
In such circumstances, we would require the proof of title like Registered Will or Succession certificate issued by the competent court. The succession certificate should specifically provide orders for disbursement of policy monies. If, however, the deceased has left a Registered Will, a probate of the Registered Will is required along with the copy of the Registered Will.
The documents required to file the following claims are:
- Death claim, please click here
- Group claim, please click here.
- Health claim, please click here.
The beneficiary or the nominee / assignee/appointee (in case of a minor) is entitled to receive the policy money as stated by the life assured in the proposal form.
A claim is declined on the non-disclosure of any material information made at proposal/reinstatement stage, which affects the issuance/reinstatement of policy. Also, non-fulfillment of contract terms and conditions may also lead to claim being declined.
In case of Employer Employee & Non lender borrower schemes, nominee as stated in the Provident fund nomination form or registered at the time of coverage commencement is entitled to policy benefits.
In case of Lender Borrower schemes, outstanding loan amount in favour of the master policyholder and balance claim in favour of the nominee is registered at the time of coverage commencement.
Either a fresh nomination can be given or the existing nomination can be changed to a new nominee by the Life Assured anytime during the lifetime of Policyholder (where Policyholder and life assured is same). For changing nominee, you have to download the “NOMINEE CHANGE FORM” from https://myaccount.canarahsbclife.com/lifeinsurance/portal/cpnew/cpDownloadCenter at our website and submit it to us.
In case of loss of policy document, the nominee has to submit indemnity bond (format available here).
In case of any query kindly 18001030003 / 18001800003 (BSNL) * or visiting the nearest Canara HSBC Life Insurance branch or write to us at customerservice@canarahsbclife.in.
Death claims arising due to corona virus COVID-19 will be covered and processed under our policies, subject to the other terms and conditions of the policy. You can read the full details in covid-19 claims and process document.
We offer InstaPromise on eligible claims, which guarantee death claim approval in 1 day. To avail InstaPromise:
- Policy should have completed 3 continuous years before death with all premium paid.
- All mandatory/ required documents should be received at intimation stage.
- Claim to be initiated before 3 pm between Monday to Friday (For claims received post 3pm, the 1 day period starts from the next day).
- No verification/ investigation required
- Claim amount on all (per life/ person) eligible up to 1 Crore.
You should contact us as soon as possible and get your nominee details changed in your insurance application.
Yes, Canara HSBC Life insurance plans keep you covered even if you are traveling or relocating abroad. However, some additional documents may be required over the documents usually required for death happening in India. Also, the death certificate needs to be attested by the Indian Embassy of the particular country.
For most life covers, deaths due to suicide within 1 year from date of issuance or revival of the policy are excluded. For detailed exclusion please refer terms and conditions of the policy contract.
You can know the status of your claim by writing to us at claims.unit@canarahsbclife.in or by referring claim status on the website.
