Grievance Redressal

We, at Canara HSBC Life Insurance strive to ensure that our customers get only the very best of service from us. We understand the customer's grievance and try to resolve the same by ascertaining all the facts and documents available to provide a fair resolution on the complaint.

• In case you wish to register a complaint with us, you may visit our website, approach our Resolution Centre, Grievance Officers at Hub locations, or write to us at the following address:

Complaint Redressal Unit

Canara HSBC Life Insurance Co. Ltd. (IRDAI Regn. No. 136), 139 P, Sector - 44, Gurugram - 122003, Haryana, India.

If calling from India
Speak to us

Monday to Saturday - 8:00 AM to 8:00 PM IST
1800-891-0003/1800-103-0003/1800-180-0003 (Toll-free)

If calling from Abroad
Speak to us

Monday to Saturday - 8:00 AM to 8:00 PM IST
Contact number: 0120-4929050

Email us at
cru@canarahsbclife.in

We shall respond to you within 15 days from the date of our receiving your complaint. Kindly note that in case we do not receive revert from you within eight weeks from the date of your receipt of our response we will treat your complaint as closed.

In case you are not satisfied with the decision of the above officer, or have not received any response, you may contact our Grievance Redressal Officer - Ms. Pooja Verma, Vice President - Customer Experience. You may write to her at: gro@canarahsbclife.in

To submit your written Grievance, you can post it to:

The Grievance Redressal Officer

Canara HSBC Life Insurance Co. Ltd.,
139 P, Sector - 44,
Gurugram 122003,
Haryana

We will respond with a resolution within 15 calendar days.

• In case you are not satisfied with the decision/resolution provided by the Company, you may approach the Insurance Ombudsman of your respective State for redressal of your grievance. For more details kindly refer to our website or the GBIC website at https://cioins.co.in/Ombudsman for the list of Ombudsman.

Kindly note that you may approach the Insurance ombudsman, post completion of 30 days from date of filing the complaint