FAQs

Could you please share some examples of the nature of suspicious communication/phone calls?

At Canara HSBC Life Insurance Company Limited, we urge our customers to stay alert and be aware an offers made through calls. These suspicious-looking, fraudulent calls can be made from individuals posing as our agents or as representatives of IRDA (Insurance Regulatory Development Authority) or from other insurance companies.

These suspicious calls may claim to have complete knowledge and information about your existing insurance policies and urge you to make investments in return of significant returns or surrender your policies for better coverage. However, it would help if you exercise caution and due care on receiving any such communication/phone calls. Examples of these spurious phone calls and communication may typically ask you to –

• Invest money in a policy or fund, claiming to be of any insurer or organization approved explicitly by the IRDAI
• Invest in policies offering significant and quick returns, or promising protection to your investment
• Surrender any existing policy(s) and re-invest in another fund or policy that offers better returns
• Surrender your life insurance policy because the IRDAI has specifically recommended taking such an action against your funds/policies
• Consider that survival or maturity benefits or bonus are due under your existing policy and investing a portion of those benefits in a new insurance policy or paying a facilitation fee is necessary to receive the due benefits

There can be instances wherein callers may pose as IRDAI-authorised personnel and allege that your invested funds and products experience poor performance, asking you to re-invest elsewhere.

Please note that Canara HSBC shall never call you and ask for sensitive personal information such as one time passwords (OTPs). However, we may contact you if we require your support or assistance in investigating such matters.

We urge you to report the matter in writing if you receive any such phone calls, SMS, or e-mails that look suspicious. You must mention the contact number, e-mail address, or other details about the communication to our Complaint Redressal Unit (CRU). The details of CRU are mentioned below –

Complaint Redressal Unit

Canara HSBC Life Insurance Company Ltd, 2nd Floor, Orchid Business Park, Sector - 48, Sohna Road,Gurugram - 122018, Haryana, India

Contact No: 1800-103-0003, 1800-180-0003 (BSNL/MTNL)

E-Mail: cru@canarahsbclife.in

Working days: Monday to Friday

Working hours: 8:00 AM to 5:00 PM

At the Canara HSBC, we adopt strict information security and data privacy protocols and measures to secure your personal information. We value your trust and continued patronage that you have reposed on us. We are committed to providing the best of our services around the clock. We encourage you to access our Privacy Policy available on our company website and understand the various steps that we have taken in respect of data protection.