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FAQs

All that you need to know...

FAQs

faqs

Frequently Asked Questions

What Is The Turn Around Time For Servicing Request
Service
Maximum Turnaround
Refund of proposal deposit Within 15 days from date of underwriting decision on the proposal
Decision of proposal and communication of decision including requirements / Issuance of Policy Within 15 days from the receipt of the proposal or any requirement receive
Furnishing a copy of the proposal to the policyholder Within 30 days from acceptance of a proposal
Request processing:
1) Free Look Cancellation Within 15 days from date of request or last necessary document received
2) Surrender
3) Partial Withdrawal
4) Refund of proposal deposit
5) Outstanding proposal deposit
6) Other servicing requests
Processing of:
1) Maturity claim On or before due date
2) Survival Benefit
3) Annuity payment
Raising claim requirements after filing the claim Within 15 days of receipt of claim
Settlement (Paid, Rejected or Repudiated) of Death Claims for which further investigation is not required Within 30 days from the date of receipt of last necessary document

Settlement or Rejection of Death Claims for which investigation is required

  • Investigation should be completed within 90 days from the date of intimation
  • 30 days over and above the 90 days to settle, repudiate or reject a death claim
120 days from the date of receipt of claim intimation
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