Frequently asked questions (FAQs) regarding spurious offers made on phone or through emails/sms

  • Q 1.How safe is my information with Canara HSBC Oriental Bank of Commerce Life Insurance Company?

    At Canara HSBC Oriental Bank of Commerce Life Insurance Company, we are committed to safeguarding your personal sensitive information that you have entrusted upon us. Our employees are trained on security policies and procedures and work diligently to protect the confidentiality and integrity of your sensitive or personal information. We use industry-accepted best security practices, controls and have a robust information security framework and underlying infrastructure that works round the clock towards protecting your information.

  • Q 2.What steps has Canara HSBC Oriental Bank of Commerce Life Insurance Company taken to investigate such complaints?

    Canara HSBC Oriental Bank of Commerce Life Insurance Company takes all such complaints and feedback seriously and all matters are investigated. We also seek help from professional agencies in carrying out such investigations and also collaborate with industry counterparts to carry out joint investigations wherever required. Police/legal actions are initiated where necessary.

  • Q 3.What should I do when I receive such calls in future? How can I help Canara HSBC Oriental Bank of Commerce Life Insurance Company in investigating these matters?

    We request you not to panic or disclose any information about your policy or your personal information to the caller. Please note down the telephone/mobile numbers from where you receive such calls. Please send a written complaint capturing the contact details of the caller and the conversation to our complaint redressal unit (CRU) at the following address:

    Complaint Redressal Unit (CRU)
    Canara HSBC OBC Life Insurance Company Ltd,
    2nd Floor, Orchid Business Park, Sector - 48, Sohna Road,
    Gurgaon - 122018, Haryana,
    India.

  • Q 4.Could you please share some examples of the nature of suspicious communication/phone calls?

    While you need to exercise due care and caution on receipt of every form of communication/phone calls and call/write to us when in doubt, some of the spurious communication/phone calls generally would ask you to:

    • Invest money in a fund/ policy claiming to be of the Company or specifically approved by the Insurance Regulator, offering high and quick returns, protection to the investment etc.
    • Surrender your existing policy(s) and reinvest in a certain fund/policy for better returns, or statement that the Insurance Regulator has specifically recommended such funds/policies.
    • Some calls are styled as if it is from the Insurance Regulator alleging poor performance of the funds and products of the Company and urging policyholders to reinvest elsewhere.

    We may also contact you in case we need your support/assistance in carrying out the investigation on such matters.

    If in doubt, please contact our resolution center at 1800-103-0003 or 1800-180-0003 (BSNL/MTNL)

  • Q 5.Can I convert my renewal premium into Equated Monthly Installments (EMI)?

    Yes, Canara HSBC Oriental Bank of Commerce Life Insurance provides you the facility to pay your premium through credit card and convert it into easy installments (EMI). Option is available on credit cards issued by American Express, ICICI, IndusInd, Standard Chartered, HSBC, Kotak, HDFC, AXIS, Yes Bank, Citibank, SBI and RBL.
    For more information contact toll free 1800-103-0003 (BSNL / MTNL user) or 1800-180-0003.

  • Q 6.Can I choose the renewal payment date as per my convenience?

    Yes, Canara HSBC Oriental Bank of Commerce Life Insurance provides you the flexibility of choosing renewal payment date. You can select any one date (5th, 10th ,15th 20th or 25th ) for your premium payment by submitting fresh NACH/ SI mandate.
    Contact toll free 1800-103-0003 (BSNL / MTNL user) or 1800-180-0003 for more information.

  • Q 7.What is the Turn Around Time for Servicing Requests?

    Service Maximum Turnaround
    Refund of proposal deposit Within 15 days from date of underwriting decision on the proposal
    Decision of proposal and communication of decision including requirements / Issuance of Policy Within 15 days from the receipt of the proposal or any requirement receive
    Furnishing a copy of the proposal to the policyholder Within 30 days from acceptance of a proposal
    Request processing:
    1) Free Look Cancellation Within 15 days from date of request or last necessary document received
    2) Surrender
    3) Partial Withdrawal
    4) Refund of proposal deposit
    5) Outstanding proposal deposit
    6) Other servicing requests
    Processing of:
    1) Maturity claim On or before due date
    2) Survival Benefit
    3) Annuity payment
    Raising claim requirements after filing the claim Within 15 days of receipt of claim
    Settlement (Paid, Rejected or Repudiated) of Death Claims for which further investigation is not required Within 30 days from the date of receipt of last necessary document
    Settlement or Rejection of Death Claims for which investigation is required
    • Investigation should be completed within 90 days from the date of intimation
    • 30 days over and above the 90 days to settle, repudiate or reject a death claim
    120 days from the date of receipt of claim intimation