Sachin Dutta is the Chief Operating Officer of our Company. He joined our Company on July 7, 2008 as Manager – Risk and Control and was appointed as the Chief Risk Officer on March 16, 2015 and subsequently the Chief Operating Officer on February 14, 2018. In his current role, he is responsible for business operations including customer experience, business retention and technology in our Company. He holds a bachelor’s degree in applied sciences from University of Delhi, New Delhi, and a master’s diploma in computer application from National Institute of Electronics and Information Technology. He has over 21 years of experience in the risk management, business operations, transformations, customer experience and technology fields. Prior to joining our Company, he worked with Fidelity Business Service India Private Limited and EXL Services. He has been awarded the “Innovation in Operations by IDC Industry Innovation Awards” and “top 100 BFSI Tech Leaders” by ET NOW in 2025”.