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customerservice@canarahsbclife.in

Toll Free: 1800-891-0003 | 1800-103-0003

    Grievance Officers at Branch
    Grievance Redressal

    Grievance Redressal

    We at Canara HSBC Life Insurance strive to ensure that our customers get the best service experience. We are committed to provide fair resolution to our customer grievances by ascertaining all the facts and related documents.

    You can read more about our Grievance Redressal Policy here.

    In case you wish to register a complaint with us:

    • Click here to submit your grievance
    • Meet the Grievance officer at your nearest Canara HSBC Life Insurance Branch. Click here for details.
    • Call our customer service helpline number

    If calling from India: 

    Monday to Saturday - 9:00 AM to 6:00 PM IST
    1800-891-0003/ 1800-103-0003 (Toll-free)

    If calling from Abroad: 

    Monday to Saturday - 9:00 AM to 6:00 PM IST
    Contact number: 0120-4929050

    If you are not satisfied with the resolution, you may take your concern to our Grievance Redressal Officer - Ms. Pooja Verma, Corporate Vice President- Customer Experience. You may email her directly at: gro@canarahsbclife.in.

    OR

    send your concern in writing at the below address:

    The Grievance Redressal Officer
    Canara HSBC Life Insurance Co. Ltd.,
    139 P, Sector - 44,
    Gurugram 122003,
    Haryana

    We will respond with a resolution within 2 weeks

    In case you are not satisfied with the decision/resolution provided by the Company, you may approach the Insurance Ombudsman of your respective State for redressal of your grievance. For more details kindly refer to the CIO website at https://cioins.co.in/Ombudsman for the list of Ombudsman.

    Kindly note that you may approach the Insurance Ombudsman, post completion of 30 days from date of filing the complaint.

    Grievance TAT

    ServiceMaximum Turaround Time
    Acknowledgement Immediately
    Intimation of Decision Within 2 Weeks

    Escalation Matrix

    LevelTouchpointContact Email
    Level 1Complaint Redressal Officercru@canarahsbclife.in
    Level 2Mr. Maneesh Singh head.services@canarahsbclife.in
    Level 3Ms. Pooja Vermagro@canarahsbclife.in

    For Gift City policies under IFSCA, Mr Maneesh Singh is the Complaint Redressal Officer, and Ms Pooja Verma is the Complaint Redressal Appellate Officer.

    Submit your concern as per the matrix above and we shall respond with a resolution within two weeks.

    If you have any questions or call back request, please click here to submit your query.

    Register Complaint

    Register Complaint

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    Application Status

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    Date of Birth

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    Status

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    Request Registered

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    Complaint Registered

    Thank you for contacting Canara HSBC Life Insurance. Your Request is registered with ID number

    .  Please use this ID for all future communications regarding this concern.

    Request Registered

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    Request Registered

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    Incorrect Details

    The detail you've entered is incorrect. Please take a moment to recheck the information provided. If you continue to experience issues, feel free to reach out to us at cru@canarabank.in

    If calling from India

    Speak to Us

    1800-891-0003/1800-103-0003 (Toll-free)
    Monday to Saturday - 9:00 AM to 6:00 PM IST

    If calling from Abroad

    Speak to Us

    +91 8071262755
    Monday to Saturday - 9:00 AM to 6:00 PM IST

    Email us at

    Cru@Canarahsbclife.in
    List of Grievance Officers at Branch Offices

    Complaint Redressal Unit
    If you are not satisfied with the resolution provided, you may escalate your concern to our Senior Complaint Officer, Mr. Maneesh Kumar Singh, Deputy Vice President.

    You can do so by submitting the required details below or by writing to him directly at head.services@canarahsbclife.in

    This field is required Enter valid value
    Consent is required

    Please check and try again. If you continue to have trouble, feel free to contact customer support for assistance or write to cru@canarahsbclife.in
    Thank you for contacting Canara HSBC Life Insurance.

    We appreciate you bringing your concern to our attention, our team will connect you in 2 working days.

    We value this opportunity to assist you.
    Registration Unsucessful

    Please Try Again

    If calling from India

    Speak to Us

    1800-891-0003/1800-103-0003 (Toll-free)
    Monday to Saturday - 9:00 AM to 6:00 PM IST

    If calling from Abroad

    Speal to Us

    +91 8071262755
    Monday to Saturday - 9:00 AM to 6:00 PM IST

    Email us at

    cru@canarahsbclife.in
    List of Grievance Officers at Branch Offices

    Download

    Complaint Redressal Unit
    If you are not satisfied with the resolution provided, you may escalate your concern to our Grievance Redressal Officer, Ms. Pooja Verma, Corporate Vice President – Customer Experience.

    You can do so by submitting the required details below or by writing to her directly at gro@canarahsbclife.in

     

    This field is required Enter valid value
    Consent is required

    Please check and try again. If you continue to have trouble, feel free to contact customer support for assistance or write to gro@canarahsbclife.in
    Thank you for contacting Canara HSBC Life Insurance

    We appreciate you bringing your concern to our attention, our team will connect you in 2 working days.

    We value this opportunity to assist you.
    Registration Unsucessful

    Please Try Again

    In case you are not satisfied with the decision/resolution provided by the Company, you may approach the Insurance Ombudsman of your respective State for redressal of your grievance. For more details kindly refer to our website or GBIC website https://cioins.co.in/Ombudsman for the list of Ombudsman.

    Complaint Redressal Unit
    Canara HSBC Life Insurance Co. Ltd. (IRDAI Regn. No. 1361, 139 P Sector - 44 Gurugram - 122003, Haryana, India

    If calling from India

    Speak to Us

    1800-891-0003/1800-103-0003 (Toll-free)
    Monday to Saturday - 9:00 AM to 6:00 PM IST

    If calling from Abroad

    Speal to Us

    +91 8071262755
    Monday to Saturday - 9:00 AM to 6:00 PM IST

    Email us at

    cru@canarabank.in
    List of Grievance Officers at Branch Offices

    Download

    Track Complaint

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    Complaint Status

    Your grievance is currently under evaluation. We aim to provide a resolution within 2 weeks from the date of receipt of your request. Thank you for your patience.
    Your concern has undergone evaluation, and we have sent a comprehensive resolution to the communication details registered in our records. We appreciate your cooperation and patience throughout this process.

    In case the email ID is not registered, we kindly ask you to register the same via Mobile Application available on Android and IOS. 
      

    Complaint Update

     
    Date of Closure :

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    Please check and try again. If you continue to have trouble, feel free to contact customer support for assistance or write to Cru@Canarahsbclife.in

    Track your Complaint

    Call us at 1800-891-0003/ 1800-103-0003 or simply fill out our online form to track the status of your complaint.

    If you are not satisfied with the resolution you receive, you may approach Level 2 and Level 3 of the Escalation Matrix or you may register a complaint at the Bima Bharosa Portal of the Authority.