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How Can You Reach Us?

Insurer Details	IRDAI Details
Register Complaint Call Number: 1800-891-0003/1800-103-0003 (Toll-free) If calling from abroad: +91 8071262755 Email: Cru@Canarahsbclife.in Post: The Grievance Redressal Officer Canara HSBC Life Insurance Co. Ltd., 139 P, Sector - 44, Gurugram 122003, Haryana	Bima Bharosa Call Number 155255 / 1800-4254-732 Email: complaints@irdai.gov.in Post: Insurance Regulatory and Development Authority of India, Consumer Affairs Department - Grievance Redressal Cell. Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad - 500 032

Grievance Officers at Branch

Grievance Redressal

We at Canara HSBC Life Insurance strive to ensure that our customers get the best service experience. We are committed to provide fair resolution to our customer grievances by ascertaining all the facts and related documents.

You can read more about our Grievance Redressal Policy here.

In case you wish to register a complaint with us:

Click here to submit your grievance
Meet the Grievance officer at your nearest Canara HSBC Life Insurance Branch. Click here for details
You may also register a complaint at the Bima Bharosa Portal of the Authority
Call our customer service helpline number

If calling from India:

Monday to Saturday - 9:00 AM to 6:00 PM IST
1800-891-0003/ 1800-103-0003 (Toll-free)

If calling from Abroad:

Monday to Saturday - 9:00 AM to 6:00 PM IST
Contact number: +91 8071262755

If you are not satisfied with the resolution, you may take your concern to our Grievance Redressal Officer - Mr. Taranjit Singh, Senior Vice President - Customer Experience. You may email him directly at: gro@canarahsbclife.in.

send your concern in writing at the below address:

The Grievance Redressal Officer
Canara HSBC Life Insurance Co. Ltd.,
139 P, Sector - 44,
Gurugram 122003,
Haryana

We will respond with a resolution within 2 weeks

In case you are not satisfied with the decision/resolution provided by the Company, you may approach the Insurance Ombudsman of your respective State for redressal of your grievance. For more details kindly refer to the CIO website at https://cioins.co.in/Ombudsman for the list of Ombudsman.

Kindly note that you may approach the Insurance Ombudsman, post completion of 30 days from date of filing the complaint.

Grievance TAT

Service	Maximum Turaround Time
Acknowledgement	Immediately
Intimation of Decision	Within 2 Weeks

Escalation Matrix

Level	Touchpoint	Contact Email
Level 1	Complaint Redressal Officer	cru@canarahsbclife.in
Level 2	Mr. Maneesh Singh	head.services@canarahsbclife.in
Level 3	Mr. Taranjit Singh	gro@canarahsbclife.in

For Gift City policies under IFSCA, Mr Maneesh Singh is the Complaint Redressal Officer, and Mr. Taranjit Singh is the Complaint Redressal Appellate Officer.

Submit your concern as per the matrix above and we shall respond with a resolution within two weeks.

If you have any questions or call back request, please click here to submit your query.

Level 1
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Level 3

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By submitting my details, I request the company to call me and override my NDNC/ NCPR registration and authorize the Company and its representatives, including its third-party vendors, to validate, evaluate and process this proposal and also to contact me via email, phone, WhatsApp or any other mode. I also provide my consent to share my IP address & location to the company for risk assessment. I confirm that, I have read and understood the Company’s Privacy Policy and agree to abide by it

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Complaint Redressal Unit
If you are not satisfied with the resolution provided, you may escalate your concern to our Senior Complaint Officer, Mr. Maneesh Kumar Singh, Deputy Vice President.

You can do so by submitting the required details below or by writing to him directly at head.services@canarahsbclife.in

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Feedback* This field is required Maximum 1500 character allowed

By submitting my details, I override my NDNC/ NCPR registration and authorize the Company and its representatives including its third party vendors to validate, evaluate and process this proposal and also to contact me via email, phone, WhatsApp or any other mode. I also provide my consent to share my IP address & location to the company for risk assessment. I confirm that, I have read and understood the Company's Privacy Policy and agree to abide by the same.

Consent is required

Complaint Redressal Unit
If you are not satisfied with the resolution provided, you may escalate your concern to our Grievance Redressal Officer, Mr. Taranjit Singh, Senior Vice President.

You can do so by submitting the required details below or by writing to him directly at gro@canarahsbclife.in

Case ID* This field is required Enter valid value

Feedback* This field is required Maximum 1500 character allowed

Consent is required

In case you are not satisfied with the decision/resolution provided by the Company, you may approach the Insurance Ombudsman of your respective State for redressal of your grievance. For more details kindly refer to our website or GBIC website https://cioins.co.in/Ombudsman for the list of Ombudsman.

Complaint Redressal Unit
Canara HSBC Life Insurance Co. Ltd. (IRDAI Regn. No. 1361, 139 P Sector - 44 Gurugram - 122003, Haryana, India

If calling from India

Speak to Us

1800-891-0003/1800-103-0003 (Toll-free)
Monday to Saturday - 9:00 AM to 6:00 PM IST

If calling from Abroad

Speak to Us

+91 8071262755
Monday to Saturday - 9:00 AM to 6:00 PM IST

Email us at

Cru@Canarahsbclife.in

List of Grievance Officers at Branch Offices

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Track your Complaint

Call us at 1800-891-0003/ 1800-103-0003 or simply fill out our online form to track the status of your complaint.

If you are not satisfied with the resolution you receive, you may approach Level 2 and Level 3 of the Escalation Matrix or you may register a complaint at the Bima Bharosa Portal of the Authority.

How Can You Reach Us?

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