How Safe is My Information with Canara HSBC Life Insurance Company?

2025-07-15

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Key Takeaways

Phishing, malware attacks, insider risks, and third-party breaches are the common threats.
An effective legal framework is in place at Canara HSBC Life Insurance to ensure compliance with the Digital Personal Data Protection Act (DPDPA), RBI’s cybersecurity directives, and cross-border data laws.
The company has layered security measures, including strict internal access controls, robust encryption, regular audits, and confidentiality agreements for staff and partners.
It is dedicated to educating users to avoid phishing scams and reinforcing best practices for account safety.
Data is kept only during the required time and then deleted to ensure privacy.

Financial organisations are always at risk from hackers who try various strategies to gain access to user information. Thus, it has become difficult to entrust your personal data to your banks and insurance companies. But what if we tell you that at Canara HSBC Life Insurance Company, we go to great lengths to protect your data. Check out the strategies we use to protect our customer data.

The Popular Data Security Threats

Do you know hackers attempt to gain access to sensitive information stored in the servers of insurance and bank companies? With such details, they can perpetrate financial scams and sabotage the services, thus ruining the reputation of the company.

Here are some of the most common threats we work against to keep your data safe:

Phishing

This is the most prevalent threat in the financial sector, where the criminals trick customers with fraudulent emails and text messages. They encourage you to click on a link or share personal information. Once they gain access to your data, they steal your money or identity to manipulate various accounts.

Ransomware or Malware Attack

In this case, the criminals plant malware into your bank's system. This software infects their network, allowing the wrongdoers to steal the data or shut down the operations. They use ransomware to lock you out of the system and then demand money to give you back access.

Insider Threats

Sometimes, the banking system is compromised due to the carelessness of an employee who has access to sensitive information. This could be due to a lack of training, and can give hackers a chance to access the data.

Third-Party Attacks

Financial organisations deal with vendors and third parties on a daily basis. Even if they have a strong firewall, dealing with third parties can give hackers backdoor access to the system.

Did You Know?

The origins of modern insurance can be found in the London Fire of 1666. Due to the severity of the fires, insurance became essential rather than optional.

Source: Investopedia

Understanding the Regulatory Framework that Governs Data Security

The Indian financial sector hosts a vast amount of sensitive information, and any compromise with this can lead to a catastrophe. Hence, the government has introduced a regulatory framework that governs data security and compels users and organisations to comply with it. At Canara HSBC Life Insurance, we abide by the same. This includes:

Digital Personal Data Protection Act (DPDPA), 2023

Introduced in August 2023, the DPDPA creates a balance between users’ rights to protect their personal data along with lawful data processing. This holds for both Data Fiduciaries - the entities processing data, and Data Principals - individuals processing data. Under the Act, they are both obliged to follow the rules and duties, failing which they will have to face financial penalties in case of a data breach.

Reserve Bank of India (RBI) Guidelines

RBI has issued directives to financial institutions to improve their cybersecurity measures. In January 2025, it urged them to implement systems that can prevent digital fraud.

Cross-Border Data Transfer Regulations

The DPDPA has given the Indian government the authority to impose restrictions on cross-border personal data transfers. This is especially true for countries that are listed on their ‘negative list’. Hence, financial organisations must comply with these restrictions while transferring data internationally.

How Canara HSBC Life Insurance Safeguards Your Information?

Have you invested in life insurance with Canara HSBC Life Insurance Company? We ensure the complete safety of your personal information with us.

Here are the steps we have taken to secure our customer data:

Robust Security System

At Canara HSBC Life Insurance Company, we safeguard your personal & sensitive information. We maintain a strict security system that is designed to prevent any unauthorised or accidental access to your personal information. In fact, we have provisions that do not allow our staff to gain access to it. All the employees or third parties that are permitted into our system are bound by confidentiality obligations to ensure your data remains protected.

Employee Training and Awareness

We understand that any sort of human error can lead to the vulnerability of our security system. Therefore, we give our staff regular training to keep them aware of the new developments. Our members are fully aware of the latest security practices and governmental regulations and remain watchful.

Third-Party Vendor Management

Just like all financial organisations, Canara HSBC Life Insurance works in an interconnected business environment, collaborating with third-party vendors. We know that sometimes, these dealings can create a hidden pathway for hackers. Hence, we ensure that all our partners adopt strong security practices that help maintain the confidentiality and integrity of your data.

Data Retention and Disposal

We have a clear retention policy for data and adhere to the applicable laws and regulations relating to this policy. We store your personal data only for a certain period of time for our business or operational purposes. Once the retention period is over, we securely erase these records.

Protecting Yourself from Fraud

Customers also play an important role in safeguarding their personal information. Hence, we educate our customers to stay vigilant against fraud. We send them SMS and emails to warn them of any probable threats and urge them not to click on any links or share personal information.

Glossary

Sum Insured: Sum insured is the maximum cap on the costs you are covered for in a year against any unfortunate event. It is applicable to non-life insurance policies like home and health insurance.
Sum Assured: Sum assured is the amount the life insurance company pays to the nominee if the insured event happens (death of insured). This term is used in life insurance policies.
Maturity Value: The amount of money paid out when a life insurance policy matures is known as its maturity value.
Risk Transfer: Risk transfer is a strategic method where a pure risk can be contractually shifted from one party to another as part of risk management and control.

Conclusion

At Canara HSBC Life Insurance Company, we protect your personal information. Our technological security measures and adherence to strict policies help safeguard your data. Rest assured, and check out our life insurance offerings on our website today!

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FAQs Related to Insurance Policy

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Call our customer service centre at 1800-103-0003 or 1800-891-0003 immediately and inform them of your suspicion.

Use strong and unique passwords for your accounts and update them regularly. Don't share your login credentials with anyone. Also, keep an eye on your account to check for any suspicious activity.

Disclaimer - This article is issued in the general public interest and meant for general information purposes only. The views expressed in this blog are solely those of the writer and do not necessarily reflect the official policy or position of Canara HSBC Life Insurance Company Limited or any affiliated entity. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the blog or the information, products, services, or related graphics contained in the blog for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You should consult with a qualified professional regarding your specific circumstances before taking any action based on the content provided herein.