How to Handle Suspicious or Fraudulent Calls Safely?

2025-05-01

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Digital progress has eased the facilities for individuals. The access has become so simple now that life insurance and other banking applications can be bought at the fingertips. But the problem arises when someone unknown connects with you regarding your requirements. The unknown can be an official individual or a fraudster. With increasing cases coming out in public, how to remain vigilant and protect the hard-earned money? Well, we have you covered. Scroll to know what to do and how to report the same. But before that, get aware of the possible consequences a single call can have.

Key Takeaways

Scammers may impersonate life insurance agents to steal personal data or money through fake offers or policy switches.
Red flags include urgency, asking for sensitive information, or offers that sound too good to be true.
Protect yourself by verifying the caller’s credentials, never sharing personal data, and blocking spam calls.
If suspicious, report immediately to Canara HSBC Life Insurance via toll-free numbers or their Complaint Redressal Unit.
Filing a complaint with TRAI and the police strengthens your protection and helps prevent future scams.

Potential Consequences of Fraudulent Life Insurance Calls

If a fraudster tricks you into believing that they are a genuine life insurance company, here’s what could happen next:

Revealing Details: They may guide you to state your personal details, which may further offer them unwanted access to your account. Alternatively, they can open fraudulent accounts or commit other crimes under your identity.
Fake Gifts/Fees: The result would be irrecoverable loss of money. They may ask you to pay to claim the fake benefits, bonus or reward. Otherwise, the scammers might also require you to pay urgent fees for any issue without providing you the time to think or process.
Additional Selling: They may sell off the add-ons of life insurance policies that you don’t need. These would accompany a transaction, luring the hefty amount of money out of your pocket.
Premium Diversion: The fraudsters can also take up your premiums instead of the same going to the company.
Policy Switching: They may misguide you to opt for a different policy by misrepresenting their features and offerings. While in actuality, the presented policies would be cheaper or poorly suited for you.

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Protection From Fraudulent Calls

The protection from fraud calls requires adhering to the following measures:

Being Vigilant

It is essential to be active-minded when responding to any unknown calls. Cross-verify the information they are providing and who they are presenting themselves to be. Be aware of their requests and be extra cautious if it requires your personal information, money or any sensitive data. For caller verification, ask for the full name of the employee and the employee's identification number. Also, focus on the way they react to your verification. True employers will calmly offer the details.

Be Practical

The fraudsters also offer too good to be true schemes. Since they are so beneficial, opting for them seems like a golden chance. But before accepting, process the information to determine whether it is truly possible or not. Take time to think before responding. Do not give in to their pressure over time-bound issues or other statements. Also, gain the information in writing via email or other methods as proof.

Block Spam Calls

The network service providers offer automatic detection and blocking of spam calls. Keep the feature active to avoid responding to the same.

Keep the Information Safe

Ensure that your personal information and policy-related details are in a safe place. Share the details with only the closed ones. Online access to your files must also be completely safe from others and hackers.

Measures to Take if Received Fraud Calls

Despite taking the precautions, the possibility of ending up interacting with spammers or losing the details is still possible. In case you have received such calls but are unsure of how to verify or have been the victim of a scam, here is what to do:

Step 1: Note down the details or extract as much information as possible from the caller. If you have disconnected, recall what you interacted with and any information they shared. It includes their mobile number, name, and other important details.

Step 2: Contact our resolution centre at 1800-103-0003 or 1800-180-0003 to state what happened. You can also write to our Complaint Redressal Unit (CRU). The address is:

Complaint Redressal Unit (CRU)

Canara HSBC Life Insurance Company Ltd,

139 P, Sector - 44,

Gurugram - 122003, Haryana,

India

Adding to it, do file the complaint with the police and TRAI.

Did You Know?

DigiLocker secures data with 256-bit SSL encryption and ISO 27001-compliant hosting, protecting user information.

Source: RelianceDigital

Conclusion

Fraudulent calls are a concern that needs to be addressed. Besides, information on how to handle the same and appropriate actions to take is also necessary to be a responsible citizen and prevent yourself from any future issues. Always be active-minded when answering the unknown calls and take time to process the information. Also, for any reason, make it a rule to never share sensitive information. Further, if you receive such calls, do note down the key identifying details and report the same at the earliest to Canara HSBC Life Insurance resolution centre via call or in writing.

Glossary

eSign Facility: DigiLocker feature enabling users to digitally sign documents, making them legally valid without physical signatures.
QR Code Sharing: A secure method in DigiLocker that allows users to share verified documents via QR codes for quick validation.
e-Insurance Account (eIA): Digitalised form of account for policyholders to store and manage their insurance documents electronically.
OTP (One-Time Password): A temporary password sent to a registered mobile number to authenticate user identity for secure login.
Cloud Storage: Online system for saving, accessing, and retrieving data, reducing the need for physical copies.

FAQs

If you receive such a call, it is best not to engage with the caller. Avoid responding to the same. Answering the call will verify to the spammers that your number is active, potentially leading to further fraudulent attempts.

Ask for their details such as full name, employee identification number and others. If they offer lucrative offers, note down the details of the same and ask for time to think about the offer. Then, cross-verify by contacting the life insurance company. Also, inform the company about such a call.

Always use the numbers provided on company mobile applications or official websites to contact. Alternatively, if you have physical documents, dial the number printed on them to make a call.

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Disclaimer - This article is issued in the general public interest and meant for general information purposes only. The views expressed in this blog are solely those of the writer and do not necessarily reflect the official policy or position of Canara HSBC Life Insurance Company Limited or any affiliated entity. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the blog or the information, products, services, or related graphics contained in the blog for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You should consult with a qualified professional regarding your specific circumstances before taking any action based on the content provided herein.